Here is a little
encounter I had with Gateway. Enjoy.
(
background: I was in the process of reinstalling the OS windows
XP and was short the apps and drivers disk. I emailed Gateway and here it is)
Orgional email:
Customer (Sarah Gibbons)
05/16/2009 07:51 AM
Hello,I am reinstalling the OS and I don't seem to have the second disk needed, the applications and
divers disk that it is asking for. I don't believe I ever
received this disk when I bought the computer. Where can I get one of these. I have tried the Drives and Download section of the web site and it is still not working.
Thank you.
Responce:
Discussion Thread
Response (
Veena_
GWSI351)
05/16/2009 08:55 AM
Dear Sarah Gibbons,
Thank you for contacting Gateway. I would be happy to assist you with this issue.I understand that you are facing an issue with the recovery disk.As per our records, your computer is out of warranty.Gateway updates the Restoration CD frequently. We no longer have the CD needed for your system. These
CD's are included with the purchase of a new system and are not sold separately. To download drivers, please visit our Web site at the address below.
http://www.gateway.com/support/drivers/ddaStep.aspFor further clarifications, please feel free to visit our website
http://support.gateway.comHave a nice day!
Respectfully,
Gateway Online Technical Support
My reply:
Customer (Sarah Gibbons)
05/16/2009 10:07 AM
I have got the computer working but it will not recognize the
various hardware needed to play sound/use the
Internet. As I noted I have tried the Driver download page. I will try again since that seems to be my only choice. Thank you for your assistance. As a long time PC user I will no longer be buying PCs, Gateway or others. This would be a non issue if this was Mac computer.
Have a nice day!
Respectfully,
an Ex-PC user.
Should be
interesting to see what they say.
* UPDATE: They responded with almost the same message. In
response, I got a
MacBook Pro.